Recently learned one of the key criteria used to evaluate senior members in our group is whether they’re a tension-diffuser or a tension-enhancer: When an unexpected deadline or major obstacle crops up, are they able to stay calm and proceed to break the problem down into manageable parts, or do they get agitated and raise the blood pressure of everyone they come in contact with?
It’s an often under-recognized facet of leadership that encapsulates many intangible qualities about someone’s working style.
